Privacy Notice
At Eg Psychotherapy, I am committed to protecting your privacy and handling your personal information responsibly, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Notice explains how I collect, use, store and protect your personal information.
Who I am
Eg Psychotherapy is a private psychotherapy & counselling practice based in the United Kingdom.
Contact name: Eglantine Flutre Grego / Email: eglantine@egpsychotherapy.co.uk / Phone: (+44) 7500 882544
I am the Data Controller for the personal information collected through this website and in relation to the services I provide. I am registered with the Information Commissioner's Office (ICO) under registration number: ZC250795.
What information I collect
If you contact me, I may collect:
your name
your email address
your telephone number
information you choose to include in your message
If we begin working together, I may also collect information relevant to providing psychotherapy & counselling services, including information relating to your health and wellbeing. This is considered "special category personal data" under UK GDPR.
Lawful basis for holding and processing
The lawful bases for holding and processing your information may include:
your consent
taking steps before entering into a contract
performance of a contract
compliance with legal obligations
legitimate interests
Where I process special category data, I do so in accordance with Article 9 of the UK GDPR.
How I use your information
I use your information to:
respond to your enquiries
arrange appointments
provide psychotherapy services
maintain appropriate clinical records
comply with legal and professional obligations
I will never sell your personal information.
How long I keep your information
Enquiries that do not result in therapy will generally be deleted within a reasonable period unless there is a legitimate reason to retain them.
Clinical records are retained in accordance with legal, insurance and professional requirements.
How your information is stored and protected
I take appropriate technical and organisational measures to protect your personal information.
These include:
password-protected devices
encryption where appropriate
secure email accounts
restricted access to personal information
Confidentiality
Your information, as well as everything you share in the therapy space, are confidential and will not be shared without your knowledge or consent, unless in specific circumstances:
if required by law
if necessary to protect yourself or someone else from serious harm
if required by a court order
if required by my professional or insurance obligations
Confidentiality is handled in line with BACP ethical guidelines and professional standards.
Your rights
Under UK GDPR, you have rights including:
the right to access your personal information
the right to request correction
the right to request erasure in certain circumstances
the right to restrict processing
the right to object to processing
the right to lodge a complaint with the ICO
Information about your rights can be found on the ICO website.
Contact
If you have any questions about this Privacy Notice or how your information is handled, please contact: